v9 is deleting phone numbers!

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  • Updated 1 month ago
I discovered yesterday, to my horror, v9's new phone number screen automatically eliminates duplicate phone numbers. PLEASE modify the code to include the phone description when determining if a number is a duplicate or let the program ask if it should be deleted. We add the same phone number with different descriptions to identify when people want text messages or calls in various situations. So one member could have a cell number, a text number, and a call number - all with the same digits but different descriptions. We create reports based on the phone description that feed other non-PDS programs.  In v9, if the phone screen is opened for any member, all "duplicate" text and call numbers are being deleted automatically. We have spent the last year getting all these numbers and identifiers into PDS and have multiple reports that utilize them. Now they are being deleted whenever anyone opens the phone screen. Please respond to this post whether or not an immediate change can be made. 
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Cindy Zondlak

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  • devistated

Posted 1 month ago

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Karen Komlos, Official Rep

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Cindy, this issue was reported to our support staff who informed the development staff. When we developed this part of the program we wanted to insure that we didn't get a bunch of duplicate phone numbers in the list from people who might have the same phone number entered on the family and members screens. We never thought about people who might be using duplicates on purpose. That's why your input is so important to us!

The program has been modified to consider both the phone number and phone type now when determining duplicates. This change was released to both OnDemand and desktop. If you are running in the OnDemand environment, you already have the updated program. If you are on a desktop version you can use Check for Program Updates to get the newest update which has this correction.

Thank you again for reporting the problem.
(Edited)
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Cindy Zondlak

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Thank you for your prompt response.  We are a desktop client; I will be upgrading our users first thing Monday morning. I didn't see the correction listed in the 9.0C release notes - so glad you told me the change has been made.  Thank you!!
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Karen Komlos, Official Rep

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You're right - looks like this correction got skipped in the release notes. I apologize for that. So thanks for posting.
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Cindy Zondlak

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I updated to 9.0C this morning.  The program is still deleting phone numbers based only on the digits! In addition, now a wife's cell number is showing up on the husband's screen automatically. I don't want this. Please let me know when this problem will really be fixed.  I am losing data every time someone opens the phone screen!