New Social Ministries Program

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I am the director of parish social ministry. Every church is going to have some kind of "outreach" ministry where they are delivering services to people. Currently PDS has no functionality to track services delivered nor does it offer us a convenient way to database the clients we serve. Developing this aspect of the software would be a smart business opportunity for ACS. We need to track clients and demographic data with the services provided and run reports every month that correlate the two. You offer custom databases for church office, faith formation, and school... why not social ministry!? Please help ASAP!! Thank you :)
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Justin McMahon

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Posted 10 months ago

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Karen Komlos, Official Rep

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Hi, Justin. I would love to hear specifics of the types of programs you offer and the information that you are interested in tracking. This might be something that other PDS clients are interested in. Is anyone else who monitors this forum interested in the same thing?
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Justin McMahon

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Hi Karen!

Clare House is a community outreach center where we provide case management, financial assistance, informal counseling, food pantry, Thrift Shop, information and referral to other resources, as well as engaging in education and advocacy. We need to track the basic demographic information of the clients who come to us including their family make up, gender, race, as well as contact information including phone, email, address. We need to document the type of service that they’re requesting or what their main immediate problem is. We also need to track the services that we are able to provide to this client over time. At the end of each month we need to run reports to correlate the demographic data of each client family with the services provided during that time frame. This allows us to analyze our work in specific ways, for example, how many Hispanic females received food this month, etc.

Please let me know what other information I can provide! Thank you for your attention to this matter!
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Karen Komlos, Official Rep

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Thank you for the details - that really helps. Are the people involved the same people who are in your PDS Church Office database, or are they a different set of people?
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Justin McMahon

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No. Importantly they must be an entirely separate group of people and must not interact with the other databases in any way in order to preserve confidentiality. (In some cases they may exist in church office or faith formation already, but in many cases they are not parishioners. Whether they are parishioners or not, social ministry database must be isolated and secure.)
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Karen Komlos, Official Rep

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That does point toward a completely separate program and database. You should know that I'll have to do some research to find out who, besides yourself, is interested in this type of application. I can't promise you that we'll create such a thing, but I will certainly look into it. Thank you so much for bringing it to my attention.
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Justin McMahon

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Thanks for your attention! I have to imagine there are countless parishes doing this type of work. Some who I am in contact with directly would be interested. I imagine many more if they understood the benefits of storing information in this way, namely: confidentiality, efficiency, reporting that supports funding opportunities, etc.